SHIPPING AND RETURNS

 

wooden-toy-hire-ballarat-australia

SHIPPING & RETURNS

 

SHIPPING COSTS:

Toothbrushes $3.95 postage  

A flat rate postage fee of $9.95 or $14.95 (for weighty orders) will be charged for all other bamboo and toy orders within Australia. 

International Shipping is available 

New Zealand 1- 5kg $12.95, over 5kg $25

North America, Asia & The Pacific, Western Europe

1-5kg $12.95, over 5kg $35

Rest of the World 1-5kg $14.95. over 5kg $60

WE USE A 100% CARBON NEUTRAL DELIVERY COMPANY

carbon-neutral-delivery-wooden-toys

RETURNS:

We want you to love your purchase from us, So if you don’t love it, you can return it for a refund or exchange of the purchase price (we do not refund original postage costs with the return.) Please contact us within 14 days of the product being received via the contact form or email mrkippecotoys@gmail.com .The item must be returned to us in brand new condition, with the packaging and item being exactly as it was when you received it.

  • You will be responsible for the return shipping & handling charges, Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned product. 
  • We are not responsible for lost packages.
  • All returns will be credited to the original form of payment used at the time of purchase.
  • Returns will be processed within 1 week of our office receiving your item.

Please note there is no refund or exchange for toothbrushes!